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IIBA Certificate in Product Ownership Analysis (IIBA-CPOA) Sample Questions (Q45-Q50):

NEW QUESTION # 45
Which visual technique can be used to understand the relationship between stakeholders and their influence on product decisions?

A. Roadmap analysis
B. Mind mapping
C. Brainstorming
D. Market analysis

Answer: B

Explanation:
Mind mapping visually illustrates the relationships between stakeholders and their influence on product decisions, helping identify key influencers and communication priorities.

NEW QUESTION # 46
A product ownership analysis (POA) practitioner can use which of the following metrics to determine the customer acceptance of a product?

A. Net promoter score (NPS)
B. Monthly or annually recurring revenue per user (MRR/ARR)
C. Return on investment (ROI)
D. Internal rate of return (IRR)

Answer: A

Explanation:
Net Promoter Score (NPS) measures customer loyalty and satisfaction by gauging how likely customers are to recommend the product, making it a key metric for determining customer acceptance.

NEW QUESTION # 47
One way a product ownership analysis (POA) practitioner supports an iteration review ceremony is through:

A. gathering the post-it notes and removing the comments made.
B. questioning to understand the product packaging.
C. asking clarifying questions to understand the feedback provided.
D. asking repeat questions to discard excessive feedback provided.

Answer: C

Explanation:
In an iteration review, the POA practitioner supports the process by asking clarifying questions to fully understand stakeholder feedback, ensuring accurate interpretation and actionable follow-up.

NEW QUESTION # 48
In waterfall, software development life cycle (SDLC), when does the validation of the product feature occur?

A. After development
B. At the beginning of user acceptance testing (UAT)
C. Prior to the production release date
D. Near the end of testing

Answer: D

Explanation:
In the waterfall SDLC, product feature validation typically occurs near the end of testing, as the process follows a sequential approach where verification and validation happen after the build phase is complete.

NEW QUESTION # 49
Which technique is used to analyze customers' perspective on the product experience across all touchpoints?

A. Focus groups
B. Customer journey maps
C. Personas
D. Interviews

Answer: B

Explanation:
Customer journey maps analyze the customer's perspective on the product experience across all touchpoints, highlighting pain points, opportunities, and moments of delight to improve overall satisfaction.

NEW QUESTION # 50
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