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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 2	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 3	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.

Salesforce Certified Slack Administrator Sample Questions (Q26-Q31):

NEW QUESTION # 26
When a workspace's settings are changed to make single sign-on (SSO) mandatory, which series of events will members experience?
(Select the best answer.)

A. They'll receive a Slackbot message in the workspace requiring them to click an authentication link to validate $50
B. They'll be immediately logged out and be required to authenticate their identity using sso before logging back in.
C. They'll receive an email that contains a link they'll use to connect and authenticate their Slack account with their account in their SO provider.
D. They'll receive a notification from their SO provider and be logged out immediately from the Slack workspace.

Answer: B

NEW QUESTION # 27
Your team is planning to upgrade from the Pro plan to the Business+ plan.
The implementation team is drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade.
As an admin, you're most concerned with how this statement can support end users.
What is the strongest benefit a vision statement provides for end users?

A. A user will understand the purpose of using Slack for their work in a new shared way.
B. A user will learn several Slack channels they should join.
C. A user will know about newly released features.
D. A user will be able to describe their permissions compared to admin permissions.

Answer: A

Explanation:
Slack's guidance on change management recommends:
"A vision statement defines the purpose of Slack in the organization's broader workflow. It helps end users align on why Slack is being used and how it supports their day-to-day work." It focuses on strategic understanding, not tactical elements like channel lists (B), permissions (C), or feature updates (D).
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Planning)
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NEW QUESTION # 28
Your company just moved to Slack Enterprise Grid after using Slack inconsistently across departments.
Current situation:
* Marketing team: one workspace with hundreds of channels and customizations.
* Sales team: two separate workspaces ("The Greatest Sales Team" and "More Deals More Money") with a few dozen channels each.
What is the best approach for streamlining your Enterprise Grid design while still meeting organizational needs? (Select the best answer.)

A. Delete the two sales workspaces and create a new workspace called "Sales" since you can't change core workspace details such as the URL. Leave the marketing workspace as-is.
B. Export all the existing workspace data from all workspaces and then import it into your new Enterprise Grid Org as a single consolidated workspace.
C. Move all the data out of the two sales workspaces and into the marketing workspace. Rename the marketing workspace to "Marketing and Sales." Archive the two sales workspaces.
D. Consolidate "More Deals More Money" and "The Greatest Sales Team," then rename the workspace as
"Sales." Then, update the URL to align with your organization's branding. Leave the marketing workspace as-is.

Answer: D

Explanation:
Slack recommends:
"When moving to Enterprise Grid, consolidate where possible but avoid unnecessary disruption. Rename and rebrand workspaces appropriately while keeping existing structures when they serve their users well." This keeps the marketing team undisturbed and consolidates sales into one clean, unified workspace.
(Reference: Slack Administration Study Guide - Enterprise Grid Migration Strategy)

NEW QUESTION # 29
Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org. Large Inc.'s Human Resources (HR) Director is looking to streamline how HR disseminates policy information and handles sensitive hiring manager questions related to recruiting and hiring. HR has its own designated workspace.
How should you advise the HR Director use Slack for this use case?
(Select the best answer.)

A. Create an org wide public channel for recruiting and hiring, and add all hiring managers in the organization.
B. Create a private channel in the HR workspace, and add all hiring managers in the organization
C. Create a public channel in the HR workspace, and add all hiring managers in the organization.
D. Create an org wide private channel for recruiting and hiring, and add all hiring managers in the organization.

Answer: B

NEW QUESTION # 30
You're an Org Owner on the Slack Enterprise Grid plan responsible for posting news for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.
What is the best way to post your message?
(Select the best answer)

A. Create a default org-wide channel called #announcements, and post your newsletter in this channel.
B. Send your newsletter to your organization's #general channel, and use the @channel notification.
C. Send your newsletter in all of your department-specific channels to maximize visibility.
D. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.

Answer: A

Explanation:
Slack recommends for official, organization-wide communications:
"Create an org-wide channel (such as #announcements) where only admins and owners can post. This ensures important messages are visible to all and remain uncluttered by unrelated posts." Option B and C involve redundancy and fragmentation. Using @channel in #general (D) risks spamming and frustrating members.
(Reference: Slack Administration Study Guide - Best Practices for Org-Wide Announcements)

NEW QUESTION # 31
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